We encrypt all transmission of sensitive information, including your credit card data and account information, with Secure Sockets Layer (or SSL) technology. This technology makes your credit card information unreadable until it reaches our secure server, and is widely accepted as hacker-proof. Once the secure server processes your information, it stays protected from all outside influences.

We use Card Service International & Linkpoint.com, the World's leading online payment authorization service, for all of our credit processing applications.

Fraudulent credit card use is a serious criminal offense. At YourCustomBags.com, we work closely with the credit card institutions to crack down on fraudulent credit card purchases. Through the use of sophisticated real-time cross referencing and address verification, fraudulent purchases are immediately discovered and the credit cards used in the transactions are blocked to prevent further unauthorized usage. In addition to protecting us, this also protects consumers by assuring that their credit cards are not used without authorization at any other business.

We at YourCustomBags.com are committed to providing an online experience that allows you to shop with confidence each and every step of the way. To make that possible, we've taken the necessary precautions to ensure your confidential information stays secure. Bottom line: Your information is safe here.

Personal Information

As a trusted online retailer, we understand that your personal information is private and needs to stay private. For your protection, JH Specialty, Inc. does not sell, share, or distribute your e-mail address or personal data to anyone without your permission. You can be confident that your information will stay far away from third-party agencies.

As a courtesy YourCustomBags.com will add you to our preferred customer list and you will receive special offers from our family of sites via email. If at any time that you want to stop receiving these specials you will be able to simply unsubscribe to this service.

If you have questions or concerns regarding this statement, you should first contact support@YourCustomBags.com by e-mail. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you can also call us at 877.954.7732, or fax us at 260.969.0568 and a representative will contact you to answer your questions.

Payment Options

Credit Card:

We accept Visa, Mastercard, American Express, and Discover cards on our 100% secure server, using SSL technology. These are accepted for all U.S. orders as well as those in Canada. At this time, due to fraud constraints, we cannot accept credit card payments from any other international locations. Please see the information below for other payment options.

Check / Money Order

Business Checks, Personal Checks, and Money Orders in US funds are also accepted for payment. Please note that we must wait 10 business days for any Personal or Business Check to clear before we can ship out your order. Money Orders are guaranteed and allow for immediate shipment of your order (depending on product status). Please do not send cash for payment, as you risk the loss of these funds in the mail. The website is enabled to accept credit cards online, if you would like to use one of the aforementioned means of payment please call our customer support team at 1.877.954.7732 to get authorization.

International Orders

As noted above, we cannot accept credit cards for orders outside of the U.S. and Canada due to the risk of fraud. For these orders, we can only accept payment with an international Money Order in U.S. funds. Please note that shipping charges will be different to these locations and will need to be confirmed before sending payment. Send an email to sales@YourCustomBags.com to request a shipping estimate or if you have any questions.

Pricing Policy

Our goal at YourCustomBags.com is to deliver the finest products to you at the lowest price possible. Using a variety of distribution methods, we can stay very competitively priced while offering the level of service you deserve. If you find a lower price anywhere on the Net for one of our products, let us know and we'll do our best to beat it! Simply send an email to sales@YourCustomBags.com with "Lower Price" in the subject line. In the email, please include the item number and link to website where you found the lower price and we will be more than happy to assist you.

Contact Information

Need Help?

We're here to answer your questions. To make sure you get the best possible service, we've included a number of ways you may contact us. Feel free to send us any questions, comments, or suggestions at anytime. We do our best to answer all email within 24 hours.

By Email:


o sales@YourCustomBags.com
  General product and order inquiries, recommendations, support,
   tracking, and privacy questions.
o ordering@YourCustomBags.com
  Pricing and payment questions, ordering instructions, international inquiries.
o shipping@YourCustomBags.com
  Shipping questions, upgrades, and estimates.
o support@YourCustomBags.com
  All other inquires.

By Phone/Fax:


o toll-free: (877) 954.7732
o ph: (260) 485.5264
o fax: (260) 969.0568

Credit Card Orders are accepted over the Phone and via Fax - please leave a brief voicemail if we are unable to answer your call, and a representative will be in contact with you shortly.

By Mail:


JH Specialty, Inc.
ATTN: YourCustomBags.com
5614 Industrial Rd
Fort Wayne, IN 46825

Continental US

We at YourCustomBags.com are committed to getting your order safely to your doorstep as fast as possible and at minimum cost. Calculating our shipping rates is easy: simply find the product you are interested in and you will find the shipping cost immediately below the price.* If you would like to expedite delivery of your product please e-mail shipping@YourCustomBags.com and we will be more than happy to get you an estimate for Next Day or 2 Day Service.

* Applies to shipments within the Continental US only

Alaska & Hawaii

All orders to Alaska and Hawaii are shipped by UPS 2nd Day Air, or any other applicable service available from UPS, FedEx, or USPS. Shipping cost is based on total shipping weight/recipient location and is calculated after you place your order.

International Shipments

All orders to Canada are shipped by UPS Canada ground (5-7 business days). Shipping cost is based on total shipping weight and is calculated after you place your order. We also ship via UPS, FedEx or the USPS (United States Postal Service). For an estimate of international shipment fees, please visit each respective website, or email us at shipping@YourCustomBags.com.

Tracking/ Delivery

UPS/Fed Ex

When your order ships, you'll get a UPS or FedEx tracking number in your shipping confirmation e-mail. This number allows you to easily track your package at http://www.ups.com or http://www.fedex.com. In some cases, it may take a day or so for your tracking number to show up in the tracking system. If you don't receive your tracking number within a day after the expected shipping date, please e-mail us at shipping@YourCustomBags.com. Please note that we are unable to deliver to PO Boxes.

Delivery Time / Status

The total amount of time that it takes for you to receive your order is based on many factors including: delivery address, time of season, product ordered, etc. The estimated production time will be displayed on the product page and after the product is ready to ship we will use the most economical means of shipping the product to you while meeting your in-hands date.

Returns

All returns must be declared in writing within 5 business days of delivery. YourCustomBags.com will refund the entire order if the error in product or imprint is the fault of YourCustomBags.com. If a customer has signed off on the artwork and product information we will not accept any returns or reimburse any funds related to that order. We always ensure that the client receives a proof and order acknowledgement to ensure that any mistakes are caught before the order process is complete.

We are proud to say that we have a less than .01% return rate on products purchased from YourCustomBags.com.